Cargo Claim Representative

Your Job

As a Cargo Claim Representative, you will support multiple Koch and external businesses by managing, negotiating, and resolving cargo claims.

You'll maximize recovery dollars through effective communication and relationship-building with carriers, providing exceptional service and driving timely claim resolution.

Your work will directly contribute to business results by optimizing claim processes and fostering continuous improvement.

Our Team

Join a dynamic, principle-driven team that owns the full cargo claim process for our carrier partners.

We are passionate about recovery for our customers, using fact-based attention to detail to resolve claims efficiently and fairly.

We value collaboration, open communication, and continuous improvement.

We always seek better ways to maximize recoveries and create mutual benefit.

Our team thrives on accountability, supports each other's development, and uses data-driven insights to identify trends and drive results.

What You Will Do



* Responsible to drive claim resolution through assessment of facts and fact-based negotiations.


* Conduct meetings and phone calls with carriers that focus on maximizing recovery.


* Follow escalation processes for both customers and carriers to avoid stalling.


* Recommend settlement strategies for claims with potential shared liability.


* Monitor reports and metrics to drive data-driven insights, identify trends or opportunities for improvement.


* Meet or exceed performance metrics set by management.

Who You Are (Basic Qualifications)



* Experience using Microsoft Office programs such as Word, Excel, Teams and Outlook


* Experience working in cross collaboration with multiple internal and external teams


* Experience working with customers

What Will Put You Ahead



* Experience in cargo claim management or logistics or transportation operations


* Familiarity with transportation claims law and carrier Motor Service Agreements


* Experience using claims management systems (e.g., My Easy Claim or equivalent)


* Experience engaging in carrier meetings


* Experience implementing process changes to drive continued scalability


* Conducting measurements and tracking recovery rates to identify gaps for optimization

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance empl...