Store Manager - Mumbai

Major Responsibilities:

1.

Profit and Loss Management


* Plans the development of sales in the boutique


* Builds up the annual budget, keeps track of all foreseeable sales and expenses


* Achieves net profitability in line within the agreed budget


* Prepares weekly sales summary and monthly reports

2.

Sales Management


* Ensures that all clients are properly served


* Develops a selling strategy based on market trends, sales objectives and inventory control


* Implements this strategy with a quality and customer-service oriented sales policy


* Ensures that all the sales team fully understands the selling strategy and applies it


* Prepares sales budget every 6 months

3.

Buying


* Implements a proper buying strategy, based on the specificity of the boutique (client trends, demand, inventory and sales objectives)

4.

Inventory


* Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level


* Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible


* Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering


* Minimize shrinkage and achieves acceptable stock take results

5.

Visual Merchandising


* Trains the sales team to develop proper visual merchandising skills


* Maintains shop display and environment with company set standard of daily operation

6.

Client Experience


* Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Hermès' standards of Client service


* Develops sales and goodwill through proper service to all clients


* Always be present and support team in case of complex client situations


* Maintain a high ACE index score through mystery shopping program

7.

Team Management


* Motivates sales team to serve all clients in excellent standards


* Employs and retains high quality staff, at the right compensation level


* Keep track of each individual performance, defining tasks and setting goals


* Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills


* Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed


* Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company


* Ensures that everyone on the team receives proper support in order to achieve their full potential

8.

Sales Administration


* Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities


* Ensures that all sales activities are properly processed according to the company's procedures
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