Manager, 4PL Furniture Program

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired.

We accomplish this in four ways:


* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.


* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 


* SERVE: Many of our products are sold directly to the federal government.

We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 


* SUPPORT: We want to end blindness forever.

To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Manager, 4PL Furniture Program works cross-functionally within all potential divisions of LCI as well as with Furniture Manufacturers and Partners in support of the multi-million-dollar 4PL Contract Furniture Program.

This role requires wide latitude in determining approaches and solutions to day to day challenges involved in ongoing projects of this size and complexity.

Role requires the ability to make solid independent decisions on a dynamic basis. 

LOCATION AND SCHEDULE

Hybrid Durham, NC or Remote

50-60% Travel

KEY RESPONSIBILITIES


* Pre-Qualify initial inquiries & leads for furniture program.

Distribute to appropriate solution program or partnership for advancement.


* At time of advancement, communicate next steps and clear expectations with all parties, from cradle to grave.


* Ensure receipt of weekly reports from furniture partners are received and complete.

Distribute data to all parties internally to keep fully informed.


* Regular inspection, calls and or meetings as needed to confirm that all next steps are advancing with no obstacles; Trouble shooting & remediation of any challenges timely.


* Audit ongoing, time tables committed to by all parties are observed and honored.

Should changes be required, that they be communicated in a timely way with both the LCI customer and Base location managers.


* Develop, generate and manage project reporting, ensuring service excellence.


* Monitor and work collaboratively with LCI furniture team and business development teams to include: 1)Sales Director, Project Managers, and LCI BDM’s 2) BSC Servmart Store locations, 4PL Regional, District, Store Managers, to provide feedback/input as to when/how new products should be introduced to grow LCI furniture business.


* Should modifications be required, communicate, collect and submit documents timely to LCI departments managing the contracts.


* Regularly determine corrective actions or changes in processes to reverse or improve experiences.


* Maintain continual LCI top account contact, to help ensure customer account...