Lip Lab Lead - Wharf DC

Job Description

Position: Lip Lab Lead
Status: Full Time (30+ hours per week)
Reports To: Store Manager

Location: Wharf DC

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members.

We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them - from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then the Color Expert role at Lip Lab is the perfect opportunity for you!

The salary range for this position is $19 - $21 per hour PLUS TIPS based upon store location.

Most roles earn an additional $8 - $11 per hour in tips.

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Offered salary is dependent upon experience and location.

The Role:

As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency.

You'll balance a variety of responsibilities, including:



* Guest Experience:



* Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.


* Managing the appointment booking process, ensuring smooth operations and guest satisfaction.


* Creating a positive and energetic atmosphere that encourages creativity and self-expression.

Team Leadership:


* Leading and motivating a team of Color Experts to deliver exceptional service.


* Providing effective onboarding and ongoing training to ensure team members are well-equipped.


* Coaching and developing team members to reach their full potential.


* Monitoring team performance and implementing strategies to improve results.

Operations:


* Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.


* Ensuring compliance with company policies, procedures, and safety standards.


* Managing store supplies and inventory to optimize stock levels and minimize waste.


* Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

What We Are Looking For:



* 1+ years of experience demonstrating strong leadership abilities and interpersonal skills


* Excellent communication and problem-solving abilities


* 2+ years' experience in retail, hospitality, or a related field


* Passion for customer service and a positive attitude


* Ability to multitask and prioritize tasks effectively


* Strong organizational and time management skills


* Proficiency in POS systems, including Shopify or similar platforms, as well ...