Guest Service Asssociate

Guest Service Asssociate are responsible for the critical first impression our guests have of our properties.

Guest Service Asssociate demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering.

The key service roles begin with greeting guests and end in delivering a departure experience that makes a guest want to be a return customer.

This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision.

Compensation: $19-21 hourly

Summary Of Essential Job Functions:


* Maintain a neat and professional appearance in accordance with property standards.


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.


* Register and orient arriving guests according to property standards.


* Be knowledgeable about the property, its programs, amenities, and experiences.


* Have a working knowledge of the property's phone and other communication systems.

Answer telephone calls with a pleasant demeanor according to property etiquette, listen carefully to caller's requests, and clearly taking, dating, distributing, or filing notes as needed.


* Be knowledgeable of your role in the property reservation process.


* Serve as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions.


* Continually build rapport with property guests.

Engage guests in conversation at the desk and when you encounter them around the property.

Actively listen to and respond positively to guest questions, concerns, and requests.

Anticipate guest service needs.

Proactively approach guests needing service or assistance.


* Manage and resolve guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first, and then providing solutions to their issues or concerns.

Follow through to ensure guest satisfaction with the resolution.

Know who to call upon if you cannot solve a guest's problem.


* Work with colleagues to ensure that guest's needs are continually met.

Maintain an efficient and effective flow of information with guests and all internal departments.

Record any special guest needs reported, making notes for future visits according to property specifications.


* Maintain accurate guest accounts and folios, house banks, deposits, petty cash, and cash drawers according to property specifications.

Understand cash reporting requirements.


* Be fully knowledgeable about how to post to and maintain guest folios according to property specifications.

Must have computer skills sufficient to meet property system needs which may include Microsoft Word, Xcel, databa...