Experience Design, Executive Director - Card Services

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director in Card Services, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape.

Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy.

Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team.

A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base.

Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Job responsibilities


* Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture


* Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management


* Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach


* Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.

Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide


* Lead the design strategy for co-brand and partnership capabilities, ensuring the creation of scalable systems that allow each partner brand's unique identity to be expressed within a cohesive framework.


* Translate diverse brand requirements into innovative design solutions, balancing systemic consistency with the flexibility needed for individual brand differentiation.


* Manage and nurture relationships with stakeholders across 14+ co-branded portfolios and external partners, advocating for design excellence and alignment with business objectives.


* Foster, grow, and accelerate a high-performing design team, providing mentorship and guidance to elevate the team's craft and drive innovation across a wide range of challenges.


* Develop and execute a holistic portfolio strategy that connects teams and initiatives across branded, co-branded, and loyalty NCX card experiences, ensuring scalable and future-ready services and solutions.


* Champion a collaborative culture, driving connection and knowledge sharing across the portfolio to support conti...