IT Support Coordinator

Department: Information Technology
Reports To: Director of IT
Location: Toronto Corporate, In Office (No remote work)
Employment Type: Full-Time

Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office.

Family is at the heart of Hermès.

At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world.

We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family.

We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Job Summary:

The IT Support Coordinator will provide first-level technical assistance to end-users, ensuring smooth operation of IT systems and resolving hardware, software, and network issues.

Responsibilities include computers and mobile devices staging, IT equipment inventory and maintenance, and user accounts and system access management.

This role is ideal for individuals with strong problem-solving skills and a passion for technology who are eager to learn and grow within the IT field.

Key Responsibilities:


* Respond to user inquiries in a timely manner.


* Diagnose and resolve basic hardware, software, and network issues.


* Install, configure, and maintain computer systems, peripherals, and software applications.


* Assist in setting up new user accounts, email configurations, and access permissions.


* Perform routine maintenance tasks such as updates, backups, and antivirus checks.


* Document issues and solutions in the IT knowledge base for future reference.


* Escalate complex problems to other IT staff when necessary


* Support IT projects and deployments as directed by the Director of IT

Qualifications & Skills:


* Education: Diploma or Associate Degree in IT, Computer Science, or related field (Bachelor's preferred).


* Experience: 2 years in IT support or helpdesk environmen...