Customer Service Supervisor

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes.

Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before.

With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc.

to simplify supply chains and reliably move freight. 

We move the world with people who care.

Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day.

We’re growing - join our World Group family today! 

About ContainerPort Group: 

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage.

We provide comprehensive container drayage and logistics solutions for customers throughout North America.

We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts.

Learn more at our website: www.containerport.com  

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for a diligent person to join our family as a Customer Service Supervisor for our growing transload facility in Columbus, OH!

The Customer Service Supervisor is responsible for overall operations within the CTF Office, including and not limited to Facility Safety Culture, Processing of Accounts Payables, Customer Satisfaction, International Documents, Fumigation & Booking Schedules, Load Planning and Train Releases, Scheduling of Inbound Trucks, CTF Scale Operation and Training of New Employees.

This position provides administrative support and Customer Service to CTF/CPG/WDS Customers and Employees to Ensure Productivity and Customer Satisfaction.

Does this sound like you? Get in touch with us by applying here!

Duties and Responsibilities:


* Answers Phones and Respond to Emails 


* Conducts Facility Safety Meetings Every Morning 


* Train and Cross Train New Administrative Team Members 


* Communicate Any Challenges or Resolutions to Upper Management. 


* Oversee All Administrative Job Functions and Ensure Quality Assurance. 


* Slip Seat or Fill in for Any Team Members During PTO or Medical Leave. 


* Oversee NS Train Communications, Load Planning and Scheduling 


* Assists in Communicating Delivery Times and Weight Capacities with Drivers Daily 


* Audit and Monitor Customer Bookings and Completion by Cutoff Dates   


* Checks to Ensure Rail Billing is Complete and Accurate 


* In...