Field Technical Support for Argonne National Labs, Onsite, Chicago, ILL

Field Technical Support for Argonne National Labs, Onsite, Chicago, ILL

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Provide technology consulting to external customers and internal project teams.

Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.

Maintain knowledge of leading edge technologies and industry/market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Shape technical direction and technical strategies within the organization and for external customers.

Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Contributions include applying intermediate level of subject matter expertise to solve common technical problems.

Acts as an informed team member providing analysis of information and recommendations for appropriate action.

Works independently within an established framework and with moderate supervision.

Location: Argonne National Labs, ILL

Onsite daily work required.

Not a remote position

Must be US Citizen

Responsibilities:


* Responsible for delivery of assigned tasks within the delivery cycle of a project.


* Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements.


* Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programm...