Front Desk Supervisor

An Icon of Historic Elegance & Refined Hospitality

The Faust Hotel is a landmark boutique property where timeless architecture meets elevated, personalized service.

We are committed to delivering an exceptional guest experience defined by warmth, attention to detail, and genuine Texas hospitality.

Our team members are passionate professionals who take pride in creating memorable stays for every guest.

Position Overview

We are seeking a polished and service-driven Front Desk Supervisor to lead daily front office operations and uphold the highest standards of guest experience.

This role is ideal for a hospitality professional who thrives in a luxury environment, leads by example, and understands the importance of anticipatory service.

We are seeking a polished and service-driven Front Desk Supervisor to lead daily front office operations and uphold the highest standards of guest experience.

This role is ideal for a hospitality professional who thrives in a luxury environment, leads by example, and understands the importance of anticipatory service.

Compensation: $21 hourly

Key Responsibilities


* Lead and inspire the front desk team to deliver gracious, personalized service at every guest touchpoint


* Ensure seamless arrival and departure experiences with meticulous attention to detail


* Anticipate guest needs and resolve concerns with discretion, professionalism, and efficiency


* Maintain oversight of reservations, VIP arrivals, and special requests


* Support training, coaching, and development of front desk team members


* Ensure accuracy in billing, cash handling, and daily reporting


* Collaborate closely with housekeeping, maintenance, and management to maintain operational excellence


* Uphold brand standards, presentation, and service culture reflective of a luxury boutique hotel

Qualifications


* Minimum 2-3 years of front office or guest services experience in an upscale or boutique hotel


* Previous supervisory or leadership experience preferred


* Exceptional interpersonal and communication skills with a guest-first mindset


* Strong organizational skills and attention to detail


* Experience with hotel property management systems (Opera or similar preferred)


* Professional presence with the ability to remain calm and poised in a fast-paced environment


* Flexible availability including evenings, weekends, and holidays

An Icon of Historic Elegance & Refined Hospitality

The Faust Hotel is a landmark boutique property where timeless architecture meets elevated, personalized service.

We are committed to delivering an exceptional guest experience defined by warmth, attention to detail, and genuine Texas hospitality.

Our team members are passionate professionals who take pride in creating memorable stays for every guest.