Midwest Region Operations Leader

JOB DESCRIPTION

The Regional VP of Operations role is a key leadership position that maximizes the CI UW team's ability to engage, grow and retain business by focusing on the following:


* Providing strategic and operational management direction for profitable growth and retention in the US Field.


* Optimization of field support resources through automation, structure, standardization of roles, productivity measurements, and resource allocation - Manage efficiency and end to end process management through technology, process reengineering, and automation


* Delivery of service excellence to our partners and agents.

Responsibilities: Strategic and Operational Leadership


* Strategically collaborate with senior and local UW management to ensure key UW priorities are supported with clear tactical plans across the entire region


* Build and lead the execution of strategic and tactical plans that cultivate service results and maximize the development of targeted business.


* Ensure clear and defined processes are in place to manage business needs both in the short term and long term


* Ensure clear staffing strategies are in place across the region to adequately hire, develop and align resources to areas of need.


* Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers.


* Make key strategic decisions utilizing data management tools, production measures, service indicators, and other key metrics.

People / Performance Management:


* Lead, develop, and retain a staff of 4 managers and over 50 UAs in the region.


* Develop and reinforce the Chubb culture in the region by bringing the diverse elements of the organization together.


* Coach & develop others by providing clarity, direction and support that improves employees' competencies, knowledge and behaviors that lead to overall success and positive employee engagement.


* Identify and ensure staff receives necessary training to successfully perform job functions.

Drive training & development plans to ensure standard role and responsibilities.


* Ensure completion of performance reviews, goal setting and compensation administration.


* Effectively utilize compensation tools to differentiate rewards for performance in a meritocracy environment.


* Deliver regular, results-driven feedback tied to goals.


* Create and execute a plan to retain high potential employees.

Process Management


* Work directly with underwriting and operations managers to create an environment that enables each group to meet/exceed established business objectives.

- Continually assess processes for improvement and make necessary changes across region.


* Pro-actively manage metrics to create an efficient work environment focused on developing underwriting capacity and productivity.


* Manage, Monitor, and optimize Key Performance Indicators to drive operation efficiency and align...