Unit Manager - Theo and Betty's - Paine Field Airport- Everett, WA 98204

Position Summary

The Unit Manager is responsible for the overall operation, financial performance, and leadership of Theo & Betty’s, a quick‑service deli and retail concept located in a secure airport environment.

This role has full accountability for staffing, guest satisfaction, operational execution, financial results, and compliance with company standards and all airport, safety, and security requirements.

This is a working management position.

The Unit Manager is expected to spend approximately 85–90% of each workday actively working in the unit, performing operational and service functions alongside the team while providing hands‑on leadership, oversight, and support.

The Unit Manager leads by example, maintains a visible presence on the floor, and partners closely with supervisors, associates, and leadership to ensure a safe, efficient, and profitable operation in a fast‑paced, high‑volume airport setting.

Key Responsibilities

Leadership & Team Management


* Recruit, hire, onboard, train, schedule, and develop supervisors and associates.


* Provide ongoing performance coaching, feedback, and corrective action as needed.


* Foster a culture of accountability, professionalism, teamwork, and guest service excellence.


* Ensure consistent enforcement of company policies, procedures, and standards.


* Partner with Human Resources on employee relations matters, documentation, investigations, and compliance.

 

Guest Experience


* Ensure exceptional guest service standards are consistently met or exceeded.


* Address and resolve guest concerns escalated from supervisors.


* Monitor service execution and adjust staffing and positioning as needed to support peak travel times.


* Maintain a welcoming, clean, and organized service and retail environment at all times.

 

Operations & Food Service Execution


* Oversee daily food, beverage, barista, and retail operations.


* Actively participate in daily operations as a working manager for the majority of each shift.


* Ensure compliance with all food safety, sanitation, and health regulations.



* Maintain brand standards for product quality, preparation, presentation, and portion control.


* Ensure proper use, cleanliness, and maintenance of all equipment and facilities.


* Effectively manage operational challenges inherent to an airport location.

Financial & Business Management


* Full P&L responsibility, including revenue, labor, food cost, and controllables.


* Develop and manage schedules to align labor with fluctuating business volume and budget targets.


* Oversee cash handling controls, deposits, audits, and loss‑prevention practices.


* Monitor inventory levels, conduct counts, investigate variances, and implement corrective action plans.


* Analyze performance metrics and implement strategies to improve profitability and efficiency.


* Grow business revenues through planned local mar...