Account Processing Manager

The Account Processing Manager is responsible for overseeing the daily operations of the Account Processing Department within a community bank environment.

This role ensures the accurate and timely processing of deposit account documentation, regulatory compliance, risk management, audit readiness, and team leadership.

The Manager exercises a broad range of decision-making authority, supports strategic initiatives, and partners closely with senior management to enhance operational efficiency and service excellence.

Key Responsibilities

Operational Leadership & Oversight


* Oversee maintenance of existing accounts, including but not limited to title changes, product type changes, account status changes, address updates, overdraft links, combined statement, confidential accounts, employee, officer and director accounts, opt in and opt out to Reg E, deceased customers, and legal documentation.


* Ensure all account processing tasks are completed accurately and timely in accordance with the Account Matrix.


* Supervise daily Online Account Opening processing. 


* Monitor the Online Account Opening for fraudulent activity and escalate as necessary.


* Responsible for quality control and creating District Exceptions for all branches and business units.


* Monitor Document Management queues and recommend or submit software updates as needed.


* Ensure all deposit account documentation is scanned into the FCM system timely and accurately.


* Coordinate weekly schedules to ensure balanced workload distribution and daily task completion.


* Oversee the processing of CD interest checks and IRA distributions. 


* Handle escalated operational and balancing issues, including out-of-balance conditions.


* Review and approve internal DDA and GL accounts.


* Monitor daily Cold+ reports and work with vendors to resolve discrepancies.


* Review and prepare daily and monthly reconciliations for upper management and Finance.


* Train other business units on CD and IRA processing. 


* Oversee robot implementation with the RPA team.


* Oversee the UIR-Unposted transactions for CD and IRA are processed timely and accurately. 


* Oversee the interest rate exceptions and approvals.


* Calculate, approve and process interest adjustments.


* Review and approve OTE’s for staff.


* Process correspondence on a daily basis.

Compliance, Risk & Regulatory Management


* Ensure full compliance with all federal and state banking regulations.


* Oversee processing of IRS C-Notices, B-Notices, Non-Resident Alien Recertifications, and Beneficial Ownership requirements.


* Ensure CD and IRA accounts are maintained in compliance with industry regulations.


* Develop CD and IRA training materials for new or changed regulations. 


* Conduct a CD and IRA training session for the branches.


* Oversee processing of IRA distributions, contributions, transfers, rollovers, benefic...