Member Service Coordinator I

Ready to Support Members with Excellence?
Be the Heart of Our Service & Coordination Team!

Join Us as Member Service Coordinator I - Onsite Role | Jacksonville, FL

What's in it for you?
Deliver Exceptional Service: Use your face-to-face customer service experience to support members with professionalism and care.
Master the Details: Manage contractor file updates through accurate phone and email communication.
Stay Organized: Handle file maintenance, multitasking, and admin tasks with confidence.
Grow Your Skills: Use your Microsoft Office knowledge daily while collaborating with a supportive, team-focused environment.

At Crawford, every interaction represents a member we're committed to serving.

As a Member Service Coordinator I, your steady work history, customer-focused mindset, and strong computer literacy help keep our processes running smoothly.

This is your chance to be part of the One Crawford family-where teamwork, quality, and impact come together.

✨ Ready to bring your coordination skills to a team that values your contribution? Apply today and help us support those who rely on us!


* High School Diploma or equivalent and at least 2 years customer service and/or administrative/clerical experience.


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.

#LI-EC1Performs the necessary duties related to the Membership Services department.

Prepares, processes and reviews contractor information.

Has administrative responsibility for network contractors' program credentialing requirements, including obtaining deliverables, processing applications, and acting as contact person for ongoing credentialing of a geographic territory of contractors.


* Obtains deliverables from contractors on a regular basis, consistent with client standards, including but not limited to: running credit reports, receiving copies of licenses, various certifications, insurance certificates, financials, applications and application fees.


* Reviews and processes all aspects of the contractor application, which include: application packets, status updates, references, ratings, agreements and site visit narratives.


* Audits and tracks contractor files to ensure compliance with credentialing requirements.


* Processes new contractor selections and tracks receiving deliverables.


* Serves as point of contact/resource and liaison for contractors and District Managers.


* Updates and maintains contractor files with current deliverables and credentialing items.


* Creates and forwards correspondence requesting deliverable updates.


* Interacts with field staff regarding contractor noncompliance issues.


* Updates web-based and other computer programs with contractor informatio...