Project Manager, Pricing

Job Description

Pricing Customer Experience Leadership & Analysis


* Lead the design, execution, and continuous improvement of pricing strategies across Customer Experience teams such as Freight Bill Entry, Account Establishment & Maintenance, Rating, Account Resolution and Pricing Audit functions.


* Prepare, compile, analyze, and evaluate data from multiple Pricing systems to support decision‑making, long‑range business planning, and pricing processes.


* Conduct advanced analysis of industry best practices, customer behavior and pricing process effectiveness.

Project Management & Execution


* Oversee complex, cross‑functional pricing projects from inception through implementation, including process development, pricing workflow modernization and system transitions.


* Track project milestones, maintain performance metrics, and provide high‑level reporting and insights to leadership teams.


* Lead or participate in special projects driven by evolving company needs or business conditions.

Mentorship, Leadership & Cross‑Functional Influence


* Serve as a primary resource and mentor to less‑experienced team members, providing clear direction, structured coaching, and professional development guidance.


* Foster collaboration across functions to support successful execution of strategic and tactical initiatives.


* Represent the Customer Experience function independently in cross‑departmental discussions, task forces, and executive reviews.

Process Improvement & Change Management


* Drive pricing workflow improvements, and process optimization across the pricing lifecycle.


* Assist in transitioning legacy pricing systems, supporting modernization and integration initiatives related to pricing tools, account establishment, and TMS platforms.

Compliance & Additional Duties


* Ensure all pricing processes and reporting activities comply with applicable laws, regulations, and company policies.


* Perform additional duties as required based on business needs.

Qualifications


* Bachelor's degree in Business, Finance, Accounting, Analytics, Supply Chain, or equivalent experience preferred.


* 5+ years of pricing, revenue management, or freight operations experience, including 2+ years in a leadership or project management role preferred.


* Advanced analytical and critical‑thinking skills with strong proficiency in Excel and PowerPoint.


* Excellent communication and presentation skills with the ability to collaborate effectively across all management levels.


* Strong project‑management capability, able to manage multiple initiatives and meet deadlines independently.