Customer Care Representative

About Us

The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area.

The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice.

Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel.

At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provides exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience.

They communicate effectively, handle complaints professionally, and assist in maintaining customer satisfaction and loyalty.

Essential Duties and Responsibilities


* Essential Duties and Responsibilities:


* Respond promptly and professionally to customer inquiries via phone, email, or chat.


* Provide accurate information about products, services, and policies.


* Resolve customer issues and complaints effectively, escalating complex cases when necessary.


* Maintain detailed records of customer interactions and transactions.


* Follow up with customers to ensure their concerns are addressed and satisfaction is achieved.


* Collaborate with other departments to resolve issues and improve service quality.


* Uphold company policies and procedures while maintaining a positive attitude.


* Identify opportunities to enhance customer experience and suggest improvements.


* Meet or exceed performance targets related to customer satisfaction and response times.


* Stay updated on product knowledge, company updates, and industry trends.

Qualifications and Skills


* Hotel experience preferred.


* Ability to effectively deal with guest and associate concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.


* Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.


* Ability to make accurate mathematical calculations using 10-key.


* Must have analy...