System Administrator I (Help Desk)

Job Summary: 

The System Administrator I will provide support for user desktops as well as minor administration tasks with company servers and specialized appliances.

 

Supervisory Responsibilities:

None

 

Duties/Responsibilities:

This is a primarily onsite, in-office position providing hands-on technical support and deployments.


* Deploy and image desktop/laptop systems at scale using KACE SDA or similar imaging tools, ensuring consistent Windows 11 configurations across the organization


* Provide in-person hardware troubleshooting and repairs including component replacement, upgrades, and diagnostics


* Troubleshoot hardware and software issues on end-user systems, providing timely hands-on resolution for daily support requests


* Manage physical IT asset inventory, tagging, and tracking for all distributed hardware


* Perform onsite user workstation setups, moves, and technology refreshes


* Create, modify, and maintain user accounts across Active Directory, Azure AD/Entra ID, and other managed systems


* Develop and maintain automation scripts and workflows to streamline repetitive deployment and configuration tasks


* Document technical procedures, create knowledge base articles, and maintain accurate ticket records


* Perform data backup and restoration for user profiles and critical files


* Collaborate directly with end users and security teams to assess computing requirements and ensure systems meet business needs


* Respond to walk-up support requests and maintain IT support area availability

Skills and Competencies:


* Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management with a strong focus on customer service


* Strong documentation skills with ability to create clear, detailed KB articles and ticket notes


* Ability to meet multiple deadlines in a fast-paced environment


* Ability to effectively manage time and prioritize tasks



* Strong problem-solving skills


* Hands-on experience with Azure AD/Entra ID user management (password resets, account provisioning, group memberships)


* Mobile Device Management (MDM) experience with Intune, or similar platforms for device enrollment, policy deployment, and trouble shooting


* Proficient with Windows 11


* Mobile device support (iOS and Android)


* Basic Active Directory concepts and user object management


* Experience with ticketing systems


* Hardware troubleshooting (laptops, desktops, peripherals)


* Microsoft 365 administration (user licensing, mailbox management, Teams support)

 

Education, Experience, and Licenses/Certifications:


* High School diploma or GED-equivalent


* Associate’s or Bachelor’s degree in computer science, Information Technology, System Administration, or closely related field, or equivalent experience required


* Up to 2 years of sys...