IT User Support Technician ll

The Riverside County Information Technology department has an opportunity for an IT User Support Technician (IT UST) II in Riverside.

The selected candidate will have proven expertise and knowledge in troubleshooting IT hardware and software problems and providing solutions.

Responsibilities will include researching, planning, installing, configuring, maintaining and upgrading hardware, operating systems and department applications that are critical for County success.

The candidate will continually provide guidance in the use of operating systems and departmental applications on tablets, smartphones, laptops and desktops requiring strong organizational skills.

Extensive knowledge and proficiency with Windows Active Directory, ServiceNow, Microsoft Exchange, Windows 365 and Outlook.

The RCIT Department seeks candidates who have excellent customer service skills developed in a Help Desk, service provider role; understand how to successfully navigate and deliver results for customers with competing agendas, processes and/or priorities; understand team dynamics when leading and mentoring and possess strong communication and organizational skills.

This position's schedule will be 5/40 during the training period and upon completion 9/80.

This is a hybrid position and requires experience in remote troubleshooting.

Weekend availability is required on a rotating basis.

Competitive experience includes remote troubleshooting in a fast-paced environment, proficiency in operating systems like Windows 11, Azure/Intune, and coaching users in resolving issues.

Experience in creating, writing, and maintaining technical documentation, policies, procedures, and desktop support materials.

Certifications such as CCNA (Cisco Certified Network Associate), A+, Security + are preferred.

The IT User Support Technician II is the journey level classification in the IT User Support Technician series and reports to a supervisory or manager level position.

Incumbents perform the full range of duties requiring a greater technical knowledge with little supervision or guidance.

The main objective of this classification series is to troubleshoot technical problems and provide solutions to users.

The IT User Support Technician II is distinguished from IT User Support Technician III in that the latter requires incumbents to possess and use expertise-level technical and analytical skills on a regular basis.

Advancement to the next level is obtained by competitive selection through an open recruitment.

Meet the Team!

The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure.

RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.• ...