Guest Service Associate

In this role, you'll be the friendly face greeting travelers, the calm problem-solver when they need a hand, and the go-to source for local tips that help them discover Galveston's gracious and delightfully peculiar soul.

From managing reservations to ensuring every detail of their stay runs smoothly, you'll help create the kind of experiences that bring guests back again and again.

Compensation

$16 - $20 hourly

Why You'll Love This Role:


* Be the center of the action in a lively, people-first boutique hotel.


* Build genuine connections with guests from all over the world.


* Work in a positive, supportive environment with growth opportunities.

If you've got a knack for hospitality, a passion for service, and a smile that can brighten someone's day, step up to the front desk at Hotel Lucine—we can't wait to welcome you to the team.

Responsibilities


* Connect with the housekeeping department to ensure guest accommodations are ready


* Mitigate customer complaints as needed


* Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information


* Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests


* General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications


* High school graduate, GED recipient, or equivalent


* Displays impeccable interpersonal, time management, organizational skills, and customer service skills


* Comfortable taking telephone calls and mitigating stressful situations


* Has previous experience or working knowledge of Microsoft Office and reservation management systems


* 1+ year of hotel industry experience or related job preferred