Director, Enterprise PMO

Essential Duties and Responsibilities:

- Determine budget and scheduling priority of projects.

- Assign projects to Project Managers based on skills, capacity, and schedule requirements.

- Serve as the central point of contact and primary interface for all project escalations from Project Managers and Business Stakeholders.

- Perform all project management functions including; work breakdown, scheduling, tracking against the defined milestones, and budgeting.

- Collaborate with other technical PMs on inter-dependent projects as well as Program Managers responsible for delivering the overall enterprise strategy to the organization.

- Manage a department or small sub-function for the organization OR a job function for a small to mid-sized business, which includes multiple teams led by managers and/or supervisors.

May also lead through influence of other teams/departments.

- Responsible for creating workforce and staffing plans for department to ensure availability of human capital necessary to accomplish departmental business results.

- Have hiring, firing, promotion and reward authority within own area, in accordance with guidelines.

Job-Specific Essential Duties and Responsibilities:

- Enterprise Project & Program Leadership: Spearhead the end-to-end delivery of strategic enterprise technology initiatives, ensuring they are completed on time, within budget, and to the highest quality and security standards.

- Strategic Alignment & Governance: Ensure all project activities align with the company's enterprise IT strategy, architectural roadmaps, and governance frameworks.

- Stakeholder Management: Act as the primary Enterprise Technology liaison for all project stakeholders, including business unit leaders, enterprise architects, IT operations, security teams, and key external vendor partners (e.g., Salesforce).

- Complex Integration Management: Oversee the intricate integration landscape, managing dependencies and collaborations with the vendor and internal systems, utilizing technologies such as Salesforce Experience Cloud, Field Services Management, Axway, EDI and Genesys.

- Agile & SAFe Practice Leadership: Champion, implement, and mature SAFe principles and practices across project teams and value streams, fostering a culture of collaboration, continuous improvement, and agile delivery at an enterprise scale.

- Risk, Issue & Dependency Management: Proactively identify, assess, and mitigate project risks, issues, and cross-program dependencies, developing robust contingency plans and escalating effectively.

- Resource & Financial Oversight: Manage substantial project budgets, resource allocation (internal and vendor), and contract negotiations, ensuring optimal utilization and financial accountability.

- Technical Acumen & Architectural Adherence: Maintain a strong understanding of the project's technical architecture within the context of the enterprise landscape, including AWS cloud infrastructure, API management, data int...