Advanced Technical Support Engineer

Advanced Technical Support Engineer - Automation

Your Mission:

We are currently recruiting for a person to join our Advanced Technical Support team to support our

Automation products.

You will provide a high level of support on the Schneider Electric range of Automation products; actively promoting Schneider Electric products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customers.

Work with the sales team to identify and develop new business.

Driving customer satisfaction by collaborating with other departments within Schneider to resolve challenges, and to promote product or process improvements.

You will receive full product training and assistance from our staff on internal systems & processes,

and the freedom to learn & express interest in other products ranges within the business.

Internal

Your Responsibilities:


* Pre-Sales Technical Support providing precise and clear detailed assistance to enable customers to select and purchase correctly and easily.


* Post Sales Technical advice providing detailed information to help customers to install and commission our products quickly and efficiently.


* Conduct methodical questioning regarding site safety and provide diagnosis and effective resolutions for application design, installation, commissioning, and breakdown issues.



* Propose solutions based on thorough questioning of customer needs, ensuring alignment with product capability, application, standards, legislation, and budgetary constraints.


* Collaborate with Product Application Engineers and Expert Level Technical Support to ensure customers receive the highest level of support across all products, regardless of complexity.


* Contribute to the development and administration of advanced technical training for internal staff to enhance skills and knowledge.


* Demonstrate excellent communication skills via telephone, email, and in-person interactions.


* Provide effective and timely assistance to customer issues, enter support activities into the Department Case Tracking System, and ensure excellence in data quality and efficient case management to meet SLAs.

Skills and attributes:


* An Electrical industry relevant qualification, e.g., City and guilds or BTEC.

Apprentice trained, or evidence of time served will be considered.


* Minimum 2 years' experience in an Electrical Engineering or technical support role


* Experience within the Industrial Automation sector


* Experience with Variable Speed Drives and Motion products.


* Experience with ladder logic / PLC applications/HMI's


* Detailed knowledge of the Schneider Electric product range or similar competitor products


* Computer Literate with good typing skills


* Well-developed interpersonal skills, written and verbal.


* Excellent Time Management Skills


* The ability to work well within a team ...