Process Improvement Manager - Organizational Change Management

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components.

We drive operational excellence by optimizing processes and elevating customer experiences.

Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks.

Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Manager in Organizational Change Management at JPMorgan Chase, you will be a key player in driving operational efficiency, transformation delivery, change resiliency and adoption.

You will lead the change plan activities for strategic transformation efforts through the project lifecycle, and you will serve as a trusted thought partner to senior stakeholders/sponsors, delivering recommendations, robust implementation plans and execute support to achieve business improvement targets.

Your role will involve leveraging your deep understanding of people-centered change and process improvement principles to identify impacts, generate innovative solutions, and reduce risk.

You will leverage your client management, data analytics and storytelling skills to communicate complex ideas and influence decision-making.

Your ability to build and manage diverse transformation team members will be crucial in coordinating work across different parts of the department.

With your proficiency in artificial intelligence foundations, you will guide the use of AI systems in process improvement initiatives.

Your role will have a wide-ranging impact on our operations, financial management, and service delivery, contributing to the overall success of our organization.

Additionally, you will directly build change capability across the organization through effective facilitation of Prosci-focused training classes that build change practitioner bench-strength across the company.

Job responsibilities



* Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.


* Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.


* Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.


* Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.


* Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagemen...