Senior Product Delivery Associate - Smart Approvals

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations, marking a significant step in your career growth and innovation journey.

Be at the heart of transforming visions into consumer-ready products, while you navigate through and solve complex challenges.

As a Senior Product Delivery Associate in the Chief Administrative Office, you will be trusted with enabling the firm wide delivery of products in a stable and scalable way.

Each day you will work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

You will join our Approvals Product Team, focusing on the Approvals application.

In this role, you will leverage your expertise in product development to make a significant impact by delivering integrated experiences aligned with the firm's employee experience strategy.

You will collaborate closely with cross-functional teams to ensure a strong and consistent employee experience for executing and streamlining approval tasks across web, mobile, and digital assistant channels.

Your responsibilities will include supporting the firm's approval tool, which specializes in routing requests for ~140 applications, servicing more than 250,000 unique users, and providing reference data for approximately 86,000 permissions.

The Approvals application manages ~thirteen million requests annually.

You will play a crucial role in shaping the future of our products and ongoing success by applying your experience in achieving customer-focused outcomes and your strong delivery track record.

Job responsibilities



* Manage, support, and strategically grow the end-to-end Approvals integration program, currently connected to over 140 application partners.

This includes maintaining regular communication to keep partners informed of application changes, providing feedback on the integration process, onboarding new applications by guiding partners through technical requirements, addressing API and payload questions, and resolving integration issues.


* Cultivate strong relationships with key leaders and stakeholders across the organization to ensure the Approvals application meets diverse needs and is effectively maintained.


* Gather business requirements from end users and translate them into actionable product features that enhance the employee experience across web, mobile, and digital assistant channels.


* Partner closely with design teams and software engineers to manage the entire life cycle of the Approvals application, providing omni-channel servicing to more than 250,000 unique users.


* Drive product innovation, positioning, and experience to continuously enhance the Approvals product, focusing on delivering customer-focused outcomes.

Align the Approvals tool with Firm standards enabling a universal and consistent user experience.


* Monitor app...