Platform Administrator

Neptune Technology Group Inc.

is a technology company serving water utilities across North America.  Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service.  With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

For additional information, please visit the company website at www.neptunetg.com.

Platform Administrator

Position Summary

We are seeking a skilled Platform Administrator to join our Platform & Operations Engineering team as a technical specialist.

This is an individual contributor role responsible for the day-to-day management, maintenance, and operation of Neptune's platform systems, infrastructure, and services that support mission-critical applications.

The successful candidate will ensure the reliability, security, and optimal performance of platform infrastructure across our multi-location enterprise environment.

You will work collaboratively with the Platform Lead and broader IT Operations teams to maintain systems.

 

Primary Responsibilities

Microsoft Entra Integration & Identity Management Support


* Support Microsoft Entra integrations that enable enterprise application connectivity and identity management


* Assist in implementing Microsoft Entra integration approaches and connectors aligned with organizational needs and security requirements


* Troubleshoot identity and access management issues under guidance


* Contribute to documentation and standards for Microsoft Entra implementations across the enterprise


* Support conditional access policies, authentication flows, and identity governance configurations


* Assist with identity federation, SSO implementations, and directory integration projects

Automation & Orchestration Support


* Assist in implementing automation scripts and solutions to streamline operational processes and reduce manual work


* Support orchestration workflows for operational processes and runbooks


* Contribute to automation platform testing and implementation initiatives under guidance


* Document automation solutions and standard operating procedures


* Execute automation-based operational tasks and updates

ITSM Tooling & Process Support


* Support Jira and related ITSM tooling across the organization as a technical contributor


* Assist in implementing and optimizing ITSM processes for service delivery and incident management workflows


* Configure and customize Jira to support Service Desk, incident management, change management, and project tracking


* Provide technical support and troubleshooting for ITSM tooling issues


* Support training and documentation for teams on ITSM tooling and process adoption

Monitoring & Observability Support


* Assist in implementing monitoring, alerting, a...