Manager, Account Follow-Up Services

Are you a leader who loves improving financial health and building great client relationships? We're looking for an experienced and strategic Manager, Client Revenue & Relationship Optimization to lead our team.

In this key role, you'll help us make our revenue cycle better, keep clients happy, and create new strategies that help our company succeed.

This job is more than just follow-up; it's about smart account management, improving how we work, and helping a team do its best.

If you enjoy a fast-paced environment, think analytically, and always look for ways to improve, we invite you to make a real difference with us.

What You'll Do:


* Lead Your Team: Guide and develop a high-performing team.

You'll set clear goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones.


* Improve Processes: Create and refine smart ways to manage client accounts and collect revenue more effectively.

You'll standardize revenue cycle processes, find risks or areas for improvement, look for automation chances, and manage several projects at once.


* Analyze Performance: Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients.

You'll work to improve metrics like denial rates, AR days, aging percentages, and cash collections, and find the root cause of issues to fix them.


* Manage Clients & Partners: Be the main contact for clients and a trusted advisor.

You'll build strong ties with sales, finance, client services, executives, and clinical teams.

You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients are happy while meeting service agreements and performance goals.


* Ensure Compliance: Make sure we always follow company rules, industry regulations, and best practices to protect our operations and client trust.

This includes a strong understanding of healthcare compliance (like HIPAA, CMS, and payer rules).


* Stay Current: Keep up with industry trends, new rules, and technology to keep us competitive and help guide our decisions.

What You'll Bring:


* Experience: At least 5 years of growing experience in account management, revenue cycle management, or a similar client-facing financial role.

This includes at least 2 years in a leadership or supervisory position.


* Education: A Bachelor's degree in Business Administration, Finance, or a related field.


* Skills:
+ Revenue Cycle Management (RCM) Expertise:
o Good understanding of all RCM steps: front-end, coding, billing, accounts receivable (AR), denial management, and collections.
o Knowledge of how different payers work, payment methods, and contract management.
o Familiarity with CPT, ICD-10, HCPCS codes, and medical coding rules.
o Understanding of healthcare compliance and regulations (HIPAA, CMS, payer rules).
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