Technology Specialist

Technology Specialist

Job Description

Preventing and fixing problems on technologically advanced, high-speed machines that produce top-notch products for ¼ of the world’s population is no easy feat, but it’s worth it when you’re recognized often by your manager, supported by your team, and see the products you produce being used by your own family at the end of the day.

In this role, you will:



* Support the day-to-day operations of PC’s, servers, and networking equipment for the manufacturing location.

Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects.


* Support site personnel in the office and manufacturing areas.

Key stakeholder and working relationships will be established with engineering, infrastructure, and business depending on the assignment and project scope.


* Work within the ITS (Information Technology Services) Infrastructure Coordination & Delivery Manager’s Team and may take functional work directions from others at the facility.


* Install and support network equipment with guidance from Network Operations team.


* Coordinate or perform new physical or virtual server installation, IOS upgrades, critical patching, and maintenance with assistance from the server team.


* End to end roadmap ownership including ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.


* Manage multi-function devices and printer fleet.

Procure and provide basic support, escalate issues to printer vendors.


* Install and support UC equipment with assistance from the UC operations team.


* Assist with new equipment requests and some configuration.


* Document and coordinate IT hardware surplus equipment process for inventory purposes and asset disposal.


* Provide operational support to the mill related to computer systems and installed applications, resolve minor infrastructure problems, and escalate higher impact issues.


* Lead the planning and execution of mill infrastructure projects.


* Manage and coordinate local Infrastructure vendors work at site.


* Ensure LAN/WAN and related computer systems are compliant within established control procedures.


* Review and control access to MDF and other sensitive areas with established control procedures.


* Maintain site IT Business Continuity Plan.


* Maintain a 1 to 3-year IT plan.


* Seek out and relay future technology recommendations between mill and centralized technology teams.


* Coordinate technology recommendations and changes from other teams.


* Perform site IT administration support, request new employee accounts (LAN, email, etc.), provide IT on-board training.

Procures IT infrastructure components according to Kimberly-Clark established procurement process.


* Provide education to mill users on Kimberly-Clark available technologies and their proper use.

Manage communication pla...