Operations Manager | Crowne Plaza Christchurch

About us

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our hotel team is looking for an Operations Manager, and you could be joining this great team with us!

As a Operations Manager you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable.

You'll maximise financial returns, driving developments of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. 

 

Every day is different, but you’ll mostly be:


* Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.


* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.


* Respond to situations to ensure guests receive prompt attention and personal recognition. 


* Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.


* Maintain intimate knowledge of departmental standards and procedures; equipped to train team members in these skills to ensure standards are maintained.

What we need from you


* Strong attention to detail and communication skills;


* NZ General Managers Certificate; 


* Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration;  


* Three years of guest service/hotel experience with at least two years in a managerial capacity, or an equivalent combination of education and experience;


* Previous extended stay experience or experience in a hotel of similar size and complexity preferred;


* Skilled in delivering an outstanding guest experience at all times;


* Valid First Aider Certificate. 

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;


* Paid birthday leave;


* Enhanced parental leave;


* Proactive health days;


* Full training provided;


* Daily laundered uniform.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we ...