IT/Business Process Delivery Management (High Tech & Professional Services) - Senior Manager

We are seeking a highly skilled and experienced General Manager to lead our Global Engineering Centre (GEC) for Digital Buildings NAM.

This role will oversee a high-performing engineering organization of 75+ engineers, delivering 150,000+ engineering hours annually to support the US & Partner BMS business unit.

The position requires strategic leadership, operational excellence, and technical oversight across design, development, and deployment of advanced smart building technologies.

Key Responsibilities

Strategic Leadership


* Define and execute the GEC NAM's vision for BMS engineering aligned with global business and technology roadmaps.


* Build and maintain a strong brand identity for the GEC as a trusted global delivery partner.


* Drive transformation initiatives to improve engineering efficiency.

Operational Excellence


* Manage and scale a high-performing engineering team to support NAM BMS project needs.


* Develop infrastructure, tools, and processes to support agile and scalable operations.


* Ensure timely, high-quality delivery of engineering services across regions.

Innovation & Standards


* Drive adoption of cutting-edge technologies such as IoT, AI/ML, and cloud-based platforms in BMS applications.


* Promote standardisation in project delivery to optimise labor and margins across SE branches.

Global Collaboration


* Partner with global stakeholders to deliver quality, scalable, compliant, and cost-effective engineering services.


* Align with other Schneider Engineering Centres to drive synergy and standardisation.

Talent Development


* Build and mentor a multidisciplinary team of engineers and leaders, fostering a culture of innovation, agility, accountability, and continuous improvement.


* Develop retention and engagement initiatives to encourage long-term career development within the engineering centre.

Process Optimisation


* Implement best practices in project execution, quality assurance, and digital engineering workflows.

Customer Focus


* Ensure high levels of customer satisfaction through timely delivery, technical excellence, and proactive communication.


* Drive customer satisfaction to consistently achieve 9/10 ratings.


* Monitor KPIs and implement QA methodology to drive excellence.

Compliance & Safety


* Uphold global standards for safety, cybersecurity, and regulatory compliance in all engineering outputs.



* Bachelor's or Master's degree in Electrical, Electronics, Mechanical, or Controls Engineering.


* 15+ years of experience in BMS or building automation systems, with at least 5 years in a senior leadership role.


* Experience with global delivery models and managing offshore engineering teams.


* PMP or equivalent project/program management certification preferred.


* Familiarity with Agile methodologies and sustainability standards is a plus.


* Exposure to smart building technologies and digital engine...