F & I MANAGER FALLS

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Automotive Finance & Insurance (F&I) Manager

Department: Sales

Reports To: General Manager

FLSA Status: Exempt

Location: Ron Marhofer Auto Family – Northeast Ohio

Company Overview

At Ron Marhofer Auto Family, we have proudly served Northeast Ohio since 1919.

As a family-owned dealership group representing domestic and import brands, we are committed to delivering a World-Class Experience for both our guests and our team members.


* World-Class Experience


* Commitment to Excellence


* Teamwork


* Trust & Respect for the Individual


* Continuous Improvement


* Approachability & Process Orientation

Position Summary

The Automotive Finance & Insurance (F&I) Manager is responsible for maximizing dealership profitability through finance reserve, product penetration, and lender relationships while ensuring full compliance with all federal, state, and company regulations.

This role serves as both a revenue generator and a compliance safeguard.

Essential Duties and Responsibilities

Financial Performance & Production



* Achieve and exceed monthly PVR targets aligned with group standards


* Drive backend gross profit through VSC, GAP, Maintenance Plans, Tire & Wheel, and ancillary products


* Maintain balanced product penetration across all delivered units


* Monitor and manage chargebacks to protect net profitability

Deal Structuring & Lender Relations



* Structure finance transactions in compliance with lender guidelines


* Maintain strong relationships with banks, credit unions, and captive lenders


* Secure approvals for prime, near-prime, and subprime customers


* Ensure Contracts in Transit (CIT) are funded within company benchmarks


* Maintain accurate deal jackets and digital documentation

Compliance & Risk Management



* Ensure adherence to TILA, OFAC, Red Flags Rule, privacy regulations, and Ohio motor vehicle laws


* Conduct accurate menu presentations with documented disclosures


* Protect dealership from regulatory exposure and audit deficiencies

Guest Experience & CSI



* Deliver transparent and professional menu presentations


* Maintain CSI above national average


* Resolve finance-related customer concerns promptly

Teamwork & Leadership



* Collaborate with Sales Managers and General Manager


* Support sales team in deal closing and finance transitions


* Train sales associates on finance process expectations


* Promote accountability, urgency, and process discipline

Performance Expectations (KPIs)



* PVR Target aligned with group benchmark


* 40–50%+ combined product penetration


* Finance reserve growth month over month


* Contracts in Transit within company funding benchmark


* Chargebacks below industry standard


* CSI above national average monthly


* 100% compliance audit adherence

Qualifications



* Minimum 2 years Automotive F&I Manager experience


* Proven his...