Air Import Supervisor

Job Title: Air Import Supervisor

Job Location: Chicago, IL

Overview:
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service.

This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.
 

Key Responsibilities:


* Oversee and manage all Air Freight Import processes, ensuring efficiency, compliance and high-quality service delivery.


* Serve as the primary escalation point for customer import shipments; analyze financial performance and drive key KPIs to ensure customer satisfaction and operational excellence.



* Serve as the primary escalation point for customer import shipments;



* Maintain strict adherence to safety, security, regulatory requirements, and industry best practices for both shipments and personnel


* Collaborate closely with internal teams/departments — including Gateway, Trucking, and Handling teams—to ensure seamless service execution and identify opportunities for process improvement.



* Partner with Sales to support business growth through customer meetings, presentations, and operational insights.



* Review month-end reports, monitor P&L performance, and manage open AP/AR; escalate carrier or vendor performance issues when required.



* Allocate tasks, set priorities and deadlines, and ensure full compliance with organizational policies, SOPs, and performance standards



* Lead, coach, and develop the team through effective hiring, training, mentoring, and performance management



* Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement, fostering a positive and collaborative work environment.

 

Skills & Requirements:


* 5+ years in freight forwarding (Airfreight and/or Import experience preferred).


* 2+ years in a leadership or supervisory role strongly preferred.


* CargoWise experience is a plus.


* Experience in a unionized environment is an advantage.


* Excellent communication skills (verbal, written, and presentation).


* Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook).


* Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams.


* Ability to coach, train, and mentor staff for success.

 

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)
 

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


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