AI/LLM SRE Software Engineer III

Job description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Employee Platforms team, you will be responsible for ensuring the reliability, scalability, and automation of AI-powered applications and infrastructure.

You will partner with engineering, and other stakeholders to deliver modern observability, intelligent incident response, and autonomic operations across our applications.

Job responsibilities


* Ensure reliability, scalability, and performance of AI-assisted application and platform operations.


* Design and implement AI-driven solutions for intelligent alerting, noise reduction & auto-correlation systems.


* Build and maintain observability, monitoring, and telemetry for AI application and platforms.


* Build and support automation for alerting, anomaly detection, and self-healing workflows.


* Collaborate with engineering, and other stakeholders to drive operational excellence.


* Mentor and guide engineers on AIOps standards and operational excellence.


* Define and execute the roadmap for AI-assisted SRE and observability.

Required qualifications, capabilities, and skills:


* Formal training or certification on software engineering concepts and 5+ years applied experience


* Demonstrates strong experience in SRE, DevOps, or Platform Engineering roles.


* Strong hands-on experience with AWS (ECS, Lambda, API Gateway, Bedrock, CloudWatch, RDS, EKS).


* Hands-on experience with AWS Bedrock, OpenAI, or LLM APIs.


* Expertise in observability tools: OpenTelemetry, Grafana, Prometheus, ELK, CloudWatch.


* Experience with CI/CD tools (GitHub Actions, Jenkins, Spinnaker ).


* Proven track record in automation, operational tooling, and event-driven workflows.


* In-depth understanding of distributed systems, microservices, and cloud architectures.

Preferred qualifications, capabilities, and skills:


* Experience with AI-powered coding assistants like GitHub Copilot, windsurf.


* Familiarity with prompt engineering, embeddings, and RAG pipelines.


* Experience building operational copilots or chatbots for runbooks or troubleshooting.


* Proficiency in Python (Go is a plus).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretion...