Business Configuration Analyst – AI

This is an opportunity to work at the intersection of cutting-edge AI technology and practical business application, directly enabling how insurers leverage artificial intelligence in their operations.

As a Business Configuration Analyst, you will be hands-on with AI and platform configuration, working within FAST and cloud-based AI tools like AWS Bedrock, Azure OpenAI, and similar enterprise AI systems.

You'll serve as both a technical implementer and a customer advocate, translating business needs into configured solutions while gathering insights that shape our AI product evolution.

Why Join Us?

Join an innovative team working with cutting-edge AI technology in a rapidly growing space.

You'll gain deep expertise in enterprise AI platforms while working alongside experienced product managers, engineers, and domain experts who value practical problem-solving and customer impact.

This role offers the opportunity to shape how the insurance industry adopts and benefits from AI technology.

Key Responsibilities


* FAST Platform Configuration: Configure FAST's unique tool sets to implement AI-powered insurance components including policy administration, new business processing, and distribution management workflows.

Leverage FAST's SOA component library to solve complex business problems with AI enhancements.


* AI Solution Configuration: Independently configure AI solutions within FAST and cloud-based AI platforms (AWS Bedrock or similar), requiring minimal supervision and demonstrating strong technical problem-solving skills.


* Technical Implementation: Design, test, and troubleshoot AI configurations including prompt engineering, model selection, integration parameters, and performance optimization.

Develop and maintain configuration documentation and best practices.


* Customer Engagement: Serve as a technical point of contact for customers implementing AI features.

Gather feedback, monitor usage patterns, and translate customer needs into configuration improvements and product recommendations.


* Platform Expertise: Stay current with AI platform capabilities, emerging tools, and industry best practices.

Evaluate new features and configuration options that could benefit our customers.


* Data Analysis & Optimization: Monitor AI solution performance and customer engagement metrics.

Analyze usage patterns, identify optimization opportunities, and recommend enhancements based on data-driven insights.


* Cross-functional Collaboration: Work closely with Product Owners, engineers, and customer teams to ensure alignment on AI implementations.

Participate in agile ceremonies and contribute to product backlog refinement.



* Customer Enablement: Present AI capabilities to customers, demonstrate configuration options, and explain technical concepts in accessible business terms.

Support demos and implementation conversations as needed.



* Bachelor's degree in Computer Science, Data Science, or related field
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