Technology Support III - Application Support

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Monitors trading application stack and critical batch processing to ensure operational stability


* Engages regularly with business client services, infrastructure, and other stakeholders of supported applications


* Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business


* Collaborates closely with the Digital Platforms development team to understand issues and drive resolutions


* Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance


* Manages the on-boarding of new businesses, clients, and applications to the team's portfolio

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Undergraduate degree in a numerate subject (e.g.

mathematics, engineering, computing science)


* Experience with Control M and Autosys Scheduler


* Experience developing and supporting applications built on Python, Java, or .NET framework


* Experience with relational databases and ability to write complex SQL queries


* Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)


* Proficiency with incident and problem management best practices including resource coordination, stakeholder communicatio...