Claim Director-Major Accounts

JOB DESCRIPTION

The Chubb North American Property Claims team services several business units within Chubb, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters as well as Excess and Surplus Lines.

The claim profiles range from commercial property, engineered risk, inland marine (including Builder's Risk), energy, and losses reported under multinational property programs.

This position will directly manage the claims occurring on the Major Account and Builders Risk books of business, as part of the within the Property Claims discipline.

Responsibilities:


* Analyze first reports to determine nature of loss, coverage provided, and scope of damage.


* Promptly contact client's and contract adjusters.


* Promptly and properly develop the file to provide accurate and timely investigation and loss analysis.


* Maintain an active diary and monitor diary to achieve timely development of file and timely disposition of the claim.


* Recognize and pursue recovery where possible.


* Adhere to all statutory regulations and unfair claim practices act.


* Establish accurate and timely reserves.


* Effectively communicate with all internal and external customers.


* Participate in the maintenance and renewal of accounts.


* Deliver agreed upon claim service to clients and brokers in a timely and professional manner.


* Foster relationships with clients, brokers and insurance carriers.


* Participate in regular file review discussions to update participants on large claims.


* Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service.


* Monitor and maintain data integrity, especially with claims coding.


* Monitor claim activity for existing clients for adherence to established protocols.


* Work closely with management on the delivery of claim service to meet client expectations.


* Effectively communicate with all internal and external customers.


* Position will require occasional travel throughout the United States (5 days or less per month).

QUALIFICATIONS



* Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims


* 3-5+ years of experience in the handling and supervision of Commercial Property Claims
+ This would include knowledge of insurance contracts, industry trends, and severity and a strong knowledge of Chubb's systems, procedures and philosophy.


* Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within Claims and with underwriting partners.


* Must be an excellent verbal and written communicator with a strong ability to address diverse audiences.


* Candidate must be both service and results driven, highly analytical and detail-oriented...