Salesforce Digital Consultant

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.

The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

Are you a Salesforce expert passionate about optimization, user empowerment, and delivering real business impact? Join us as our Salesforce Digital Consultant, where you will lead the evolution of our global Salesforce CRM and shape how our teams across the world engage with customers, data, and digital tools.

This is your opportunity to help share the future of sustainability with world-changing innovations and low-carbon technologies.

Become a valued part of the team that’s shaping the future of aluminum, revolutionizing the way the world lives, builds, moves and flies.

Be part of it and shape your world.

About the role:

In this highly influential role, you will configure, enhance, and support our Salesforce environment—ensuring it aligns seamlessly with strategic goals and delivers measurable ROI across Marketing, Sales, and Commercial Supply Chain functions.

What you’ll do:

Salesforce Configuration & Functional Support:


* Lead configuration, customization, and functional support for our global Salesforce platform.


* Troubleshoot issues and coordinate system upgrades and integrations (Oracle, Workday Adaptive, etc.).


* Ensure seamless user experience while collaborating with IT to strengthen data architecture.

Optimization & ROI:


* Drive continuous improvements to maximize the value and impact of Salesforce.


* Implement automation, integration and enhanced functionalities.


* Keep up to date with new Salesforce features and translate them into practical solutions.

Process Improvement:


* Collect, record, prioritize, and execute both functional and technical business requirements.


* Streamline CRM-related processes for efficiency and better user experience.


* Apply agile methodologies (Kanban, Scrum) to deliver high-quality outcomes on time.

User Training & Support:


* Develop and deliver training documentation for global users.


* Act as a key point of contact for CRM-related queries and feedback.


* Support user adoption and continuous improvement based on practical insights.

Reporting & Insights:


* Build dashboards and reports to track performance, engagement, and CRM effectiveness.

What you bring to the role:


* Bachelor’s degree in engineering, Business Management, or a related technical field.


* 5+ years of Salesforce support or development experience, including leadership in CRM implementations.


* Strong technical knowledge of Salesforce modules and capabilities.


* Business process understanding across Marketing, Sales, and Customer Service.


* Experience in project management, UAT, and agile methodologies.


* Analytical mindset with the ability to turn data into actionable insights.


* Excellent communication skills ...