Product Support Specialist

Your Job

Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!

This role will work out of our offices in Decatur, GA and Atlanta, GA.

Our Team

The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.

As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.

Join us and help shape the future of building products through service, innovation, and teamwork.

What You Will Do

Technical Product Support:

• Provide technical support for Georgia-Pacific Building Products (gypsum, structural

panels, lumber)

• Manage inbound inquiries (phone calls and emails) from both internal and external customers

• Provide timely, accurate, data-based solutions.

• Provide support to central and west coast customers

• Capture and enter accurate customer records into CRM

• Collaborate with team members and other departments for efficient issue resolution

• Cross functional collaboration across the organization

Claims Processing:

• Process product warranty claims applying critical and economic thinking

• Communicate claim status updates to customers and resolve related issues

• Track and analyze claims data to identify trends and maintain accurate records

Data Analysis:

• Analyze data and provide insights on customer trends, product trends and claim trends

Who You Are (Basic Qualifications)

2-3 years of related work experience (technical support, claims processing, customer service, or similar).Experience in building products, manufacturing and/or construction industry.Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.Ability to travel up to 15%.

What Will Put You Ahead

Experience with Salesforce.com or similar CRM systems.Background in commercial construction engineering, building science, product design, or technical consulting.Claims management experience.Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

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