Manager Ambulatory Access Operations

Work Schedule:
This is a full-time position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM - 5:00 PM You will work at 8007 Excelsior Drive, Madison, WI, work from home occasionally and travel to various UW Health clinics.

Join the #1 hospital in Wisconsin and play a meaningful role in improving how patients access care across a nationally recognized academic health system!

Lead and enhance multi-specialty ambulatory access operations at UW Health.

As Manager, Ambulatory Access Operations, you will oversee centralized scheduling, referral management, and clinic-facing workflows while guiding high-performing teams and strengthening partnerships across the system.

This role plays an important part in advancing patient access, optimizing workflows, and ensuring patients receive timely, coordinated care.

We are seeking a Manager Ambulatory Access Operations to


* Provide leadership for centralized scheduling, referral processing, and front-end access workflows across multiple specialties.


* Support ongoing process improvements, workflow standardization, and thoughtful use of technology (Epic tools, automation, analytics).


* Partner with clinic leaders, analysts, and operational stakeholders to monitor and improve key access measures such as service levels and scheduling timeliness.


* Coach and support supervisors and frontline teams, fostering engagement, accountability, and professional growth.


* Contribute to system-level initiatives designed to enhance patient access, operational effectiveness, and care coordination.


* Build strong working relationships with providers, clinic partners, and cross-functional teams to ensure alignment and shared success.

At UW Health, you will have:


* An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.

Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.


* Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.


* Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.


* The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications



* Bachelor's Degree in business, healthcare administration or related field.

Required


* Master's Degree in business, healthcare or related field.

Preferred

Work Experience



* 5 years of experience in a health care setting with a minimum of one (1) year of related experience in a leadership role.

Required


* Supervisory experience in Access Services, Registration, Patient Accounting, or Clinic Operations.

Preferred


* At least three (3) years of related experience in a l...