Strategy Lead - Global Services

Role Purpose
Create and lead a centrally anchored Strategy & Transformation capability from strategic direction setting to execution, adoption, and measurable impact.

The role ensures consistency, alignment, and speed across strategy programs, while enabling Executive team to make cross-functional decisions based on unified insights and delivery visibility.
Key Mandate & Scope
Strategy & Transformation

Objective: Provide a single point of accountability for selected strategic programs.

Core responsibilities:


* Translate strategic priorities into actionable transformation roadmaps, ensure cross-functional alignment, and drive implementation to impact.


* Harmonize and coordinate fragmented Strategy & Transformation activities currently embedded in Commercial, Operations, LOB, CTO.


* Provide leadership team with clear visibility into risks, trade-offs, resource needs, and dependencies across functions for an informed and data-driven decision-making.


* Define a consistent operating rhythm, governance, and best practices for strategy execution.


* Ensure cross-functional initiatives are ambitious, realistic, and aligned with long-term value creation and strategy.

Operating Model of the Future

Objective: lead the development of the Operating Model of the Future, ensuring it is translated into concrete structural, process, and capability changes across the business.

Core responsibilities:

Diagnostic & Approach selection phase:


* Translate the Strategy into specific OM requirements, integrating leadership vision


* Diagnosis and mapping of current status across Structure, Process, Technology, Talent, Culture elements


* Change mandate confirmation


* Engage with consultants to review and challenge the initial thinking, key hypotheses, scope options


* Select the approach: consultant or internal based on:


* Speed-to-impact


* Internal bandwidth and capabilities



* Required depth of analysis and change management support

Value-for-money considerations

Design phase:


* Organize a program team with Design SMEs


* Formulation and alignment on purpose and measurable value - how operating model enables the strategy


* Design principles and boundaries


* Deep-dive on dimensions:


* Structure and governance - org archetypes, cross-functional interfaces


* Decision rights and ownerships



* Value Streams and processes

Capabilities and Skills

Performance management and KPIs structure

Technology and Data enablement


* Culture and Ways of Working



* Financial case and value realization model

Implementation planning and roadmap phase:


* Define the deployment methodology based on the mandate / capability


* Define phased implementation roadmap, aligned with strategy goals and planning cycles


* Co-design roadmap with HR, Finance, Commercial Ops, Execution SMEs


* Define success metrics, governance model, reporting


* Change m...