Service Director, Marketing Operations and Promotional Review Excellence

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Service Director, Management Advisor, Marketing Operations and Promotional Review Excellence

Position Summary

The Service Director for the Marketing Operations and Promotional Review Solutions is a accountable for delivering excellence and operational execution for contracted benchmarking and advisory services.

The role ensures end-to-end high‑quality execution, coordination, issue resolution and delivery, while expanding the breadth and depth of value TGaS solutions.

This role serves as the operational backbone of Marketing Operations and Promotional Review Excellence service delivery - working closely with Solution Management Advisors, Analytics, and Operations teams to ensure projects are executed with rigor, consistency, and timeliness.

Success is defined by client satisfaction, retention, delivery excellence, and operational efficiency.

Essential Functions

The position will have distinct responsibilities:

Advisory Services & Client Support (≈30%)


* Responsible for the delivery experience for clients, serving as the primary escalation point to ensure services are delivered in line with the contracted scope and expectations.


* Execute contracted advisory services including VHows, advisory discussions, peer connects, urgent support requests, and member meetings leveraging TGaS databases and benchmarking assets


* Coordinate logistics and delivery for client summits, conferences, and semi‑annual or biannual meetings in partnership with Solution leadership


* Improve and implement enhancements to delivery and operational processes to increase efficiency, quality, and scalability.


* Coordinate continuous review of client satisfaction and retention value of engagement and services

Client Benchmark Engagements & Projects (≈30%)


* Accountable for the credibility and quality of client deliverables (e.g., benchmarks, business plans, capability assessments, road maps) through data collection, survey deployment, document review, and analysis support. 


* Gather and analyze client documentation and input quantitative and qualitative data into TGaS databases for analysis and peer comparison. 


* Work closely with Analytics and Solution Advisors to ensure quality checks are completed and that deliverables accurately reflect client capabilities relative to peer sets and TGaS best‑practice continuums.


* Coordinate reconciliation of post‑readout updates and adjustments into databases and standard tools. 

Project Management & Operational Coordination (≈30%)


* Maintain engagement timelines, track deliverables, and coordinate resources across multiple concurrent client projects.


* Monitor data collection and tracking systems for ongoing benchmark initiatives and deep research efforts.


* Track proposal, SOW, and engagement status in partnership with Solution leadership.


* Identify opportunities for proces...