IT Systems Supervisor

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Department:
Information Technology

Under the general direction of the IT Infrastructure & Systems Manager, the IT Systems Supervisor is responsible for the management of Information Technology (IT) infrastructure and applications.

This includes the management of assigned staff assigned to the systems team.

The systems team is assigned a mix of system engineers, system administrators, and analysts based on business and project needs.

The incumbent will coordinate and manage the activities and performance of staff members within the team focused on the implementation, support, and access of information technology.

This position will manage staff and participate directly in maintaining IT applications and the holistic ownership of IT Systems.

A positive attitude, collaborative teamwork, and promoting an environment of continuous learning and performance improvement are essential.



* Works to ensure a consistent approach is formulated and followed in support of organization and affiliated organization business goals.



* Oversees technical design and operations of applications.



* Aligns the practices of security and access management for managed applications to ensure policy and required standards are adopted and followed.

Supervises assigned projects and initiatives.



* Supervises team readiness to respond to downtimes



* Maintains and negotiates service level agreements and monitors service level delivery to ensure agreed upon targets are met or exceeded.



* Develops and maintains positive relations with key operational and project stakeholders.



* Coordinate and integrate with Senior Management in determining needs of information systems, changes and improvements and provide direction and quality assurance for new systems from project inceptions through installation.



* Builds up the proficiency of their teams in both technologies and applications through education, training, and establishment of competencies as appropriate.

Manage performance appraisals for staff of direct reports.


* Provides leadership and supervision regarding departmental performance by completing evaluations, maintaining staff competency and development, adequate staffing, and assures all work in specified areas is completed while maintaining a high level of quality employee engagement.



* Is a role model for departmental behavior, and provides and promotes a positive working environment for departmental staff to ensure strong employee morale, motivation and productivity.



* Supervises the day-to-day operations and workflow to ensure the department's role and function in the Healthcare System supports the delivery of the highest possible standard of patient care, and customer service for staff and visitors within the available resources.



* Settles employee issu...