Sr. IT Manager - Compute & Endpoint Service Owner

Your Job

The GP IT Infrastructure organization is hiring a Sr.

IT Manager to lead and continuously improve our end-to-end compute, audio-visual, and endpoint service offerings.

This role is responsible for the delivery of those service offerings by leveraging internal partners and a team of direct reports.

This is a strategic and operational leadership position that requires a strong bias for action, financial discipline, cross-functional collaboration, and a passion for operational excellence that drive desirable outcomes.

What You Will Do

This role will be known internally as the Compute & Endpoint Service Owner and your responsibilities will be:

People Leadership


* Lead, mentor, and develop a team of technical professionals, applying PBM principles to foster self-actualization and continuous capability development to maximize individual and team contributions.


* Promote a culture of ownership, accountability, disciplined operations, and transparent communication.


* Continually make changes so your team has the right combination of perspectives, experiences, aptitudes, knowledge and skills to drive profitable outcomes

Service Ownership


* Define and collaborate on the vision, strategy, and roadmap for your services, ensuring alignment with GP's technology, security, and business objectives.


* Own the delivery of your service offerings in partnership with other teams:



* Service maturity levels, KPIs, and other performance metrics


* Incident, problem, and change execution quality; Serve as an escalation point for major service issues


* Lifecycle management, modernization pace, and risk reduction

Drive continuous improvement using metrics, stakeholder feedback, and structured methods (Plan-Do-Check-Adjust).

Ensure service offerings remain cost-effective by ensuring financial cost transparency, producing consumption reports, forecasting costs, and identifying optimization opportunities.

Maintain and continuously improve service standards, patterns, and architectural alignment in partnership with the Architecture, Cyber, and Koch Operations teams.

Stay current on trends in technologies associated with your service offering and leverage sound judgment to distinguish impactful innovation from hype.
Technologies included in the Service Offerings are:


* Compute: servers, thin clients, storage, etc.


* Endpoints: camera, manufacturing tablets, handheld scanners, workstations, etc.


* Audio-visual: conference room and collaboration technology, etc.

A Day in the Life Could Include:


* Reviewing service performance dashboards and identifying improvement opportunities


* Engaging with your team and partners on service-level issues, lifecycle risks, and infrastructure improvement plans


* Serving as escalation point for major compute, endpoint, and audio-visual incidents


* Partnering with Security, Architecture, and Operations to align compute capabilities, patterns, a...