Experience Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in our Open Banking team in Connected Commerce, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.

Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.

As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.

Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities


* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices


* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction


* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making


* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users


* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings


* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking


* Partner with Open Banking teams to design and optimize experiences that support secure, scalable, and innovative API-driven products for both enterprise clients and consumers


* Lead rapid concepting and prototyping (low to high-fidelity) to derisk complex ideas, validate with users, and iterate based on findings


* Champion consent and data sharing UX for Open Banking, including fine-grained permissions, revocation, transparency, and auditability.


* Enhance developer experience (DX) for API products, designing API onboarding, key management, OAuth flows, documentation navigation, and sandbox try-it experiences


* Partner and collaborate with Security, Fraud, and Identity, Design Systems, Legal/Compliance and Risk teams to proactively translate evolving requirements and regulations into clear UX patterns and content guidance

Required qualifications, capabilities, and skills


* 3+ years in a user experience design or equivalent role dedicated to imp...