Service Manager

Overview

The Service Manager oversees the daily operations of a heavy-duty truck and coach repair facility, ensuring efficient service delivery and strict adherence to company safety policies and procedures.

This role leads a team of technicians and administrative staff, driving performance to meet monthly profit objectives.

Salary Range:

$90,000 - 120,000 Annually

Responsibilities



* Plan, schedule, and supervise maintenance and repair activities.


* Ensure timely and quality service for trucks, coaches and power generation customers.


* Recruit, train, and manage service technicians and support staff.


* Conduct performance evaluations and provide ongoing coaching.


* Serve as the primary point of contact for customer inquiries and concerns regarding quality of work and customer satisfaction.


* Enforce DOT, OSHA, and company safety regulations.


* Conduct regular safety meetings and facility inspections.


* Monitor labor and parts costs to ensure profitability.


* Communicate job status, description, and cost to customers; send repair estimates for approval.


* Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications



* Strong knowledge of diesel engines, transmissions, electrical systems, and power generation highly desirable.


* Good customer service, communication, telephone and organization skills.


* Excellent leadership, communication, and problem-solving skills.


* Proficiency with Microsoft Office applications.


* Strong attention to detail, ability to multitask in a fast-paced environment with shifting priorities.

Education & Experience



* High school graduate or GED.


* At least 3 years in a supervisory or managerial role in heavy-duty truck or coach service industry.

Computer Skills:

Basic computer navigation skills required.

Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook).

Experience with Oracle highly desirable.

Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan.

From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future.

We provide:



* 401(k) savings plan


* Tuition reimbursement


* Holidays


* Vacation


* Employee-assistance program


* Medical programs


* Dental programs


* Vision programs


* Flexible spending accounts


* Employee life and accident insurance


* Supplemental life and accident insurance


* Business travel accident insurance


* Short-term disability insurance


* Long-term disability insurance


* Flexible work schedules


* Sick time off


* Annual safety-shoe allowance


* Annual prescription safety-glasses allowance