Supervisor- Estimate Review

* Bachelor's Degree preferred or equivalent in related work experience.


* Minimum of two years' experience in a supervisory related position or other related experience


* Minimum of six years' construction estimating or property adjusting background or other related experience


* Expert understanding of construction materials and installation methods


* Expert understanding of Xactware suite of products


* Expert understanding of Symbility suite of products


* Expert understanding on water mitigation standards (IICRC S500)


* Expert understanding of fire/smoke restoration


* Expert understanding of hazardous material remediation


* Expert understanding of contents handling and cleaning


* Expert understanding of evaluating roof damage i.e.

wind and hail


* Expert understanding of construction order of operations


* Highly proficient and advanced computer skills.


* Advanced understanding and comprehension of multiple network programs, guidelines and requirements.


* Advanced understanding of the multiple departments that encompass the Contractor Connection operation.


* Advanced communication skills that will allow for interaction with staff (verbal and written) for specific discussions relating to performance expectations.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Ability to effectively manage and supervise employees.


* Strong negotiation techniques and use of persuasion.


* Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors

#LI-EC1Reporting to Director, Operations, supervises Estimate Review department, ensuring that department provides clients with consistent, timely and high quality contractor work product that meets industry and client specific estimating standards.


* Supervises all aspects of assignment process involving Estimate Review.
+ Arrange queue coverage.
+ Monitors assignments and intervenes when reviewers are unable to manage workload timely.
+ Compile assignment data requested by clients.


* Supervises personnel, to include the following:
+ Screen and interview new candidates.
+ Evaluates staff attendance and performance.
+ Monitor and analyze report data.
+ Review all files 4 days or older on the 1040p; provide action plans and coaching when needed; ensure that the escalation process is being followed.
+ Review team for performance and place on/remove from GROW process, written warning, termination path.
+ Shadow and perform root cause analysis on new and existing staff.
+ Write and hold meetings for annual/mid-year performance evaluations and develop...