Onsite Services Technician Intern

About the company

Work and grow your career at Schneider Electric!

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability - we call this Life Is On.

Grow and expand your career at Schneider Electric! Our goal is to provide digital energy and automation solutions for energy efficiency and sustainability.

We combine the world's leading energy technologies, real-time automation, software and services into integrated solutions available in homes, buildings, data centers, infrastructures and industries.

We are committed to our core values: #innovation #equality #sustainability.

For more information about us, click onhttps://www.se.com/ww/en/purpose/

Join us, be part of creating a sustainable future with Schneider Electric's energy and digital solutions!

About the role:

The Onsite Services Technician Intern will be responsible for providing comprehensive support for Schneider Electric workplace and infrastructure equipment.

This role involves hands-on technical tasks, coordination with external vendors, and ensuring high levels of end-user satisfaction.

The technician will perform a variety of services including hardware break and fix, warranty management, asset tracking, IMACD (Install, Move, Add, Change, De-Install), eyes and hand support, and escort services.

What you will do:

We need our future intern's support in the following areas:


* Desk-side Support: Provide direct support to end-users for workplace equipment including desktops, laptops, tablets, smartphones, and other devices.


* Hardware Break & Fix: Assist in diagnosing and repairing hardware issues, manage replacement of defective units, and ensure data restoration.


* Warranty Management: Coordinate repairs with manufacturers and third-party maintenance suppliers, manage warranty claims, and handle logistics for defective units.


* Asset Tracking: Maintain accurate records of equipment status, location, and user assignments in the asset management system.


* IMACD Services: Perform installations, moves, additions, changes, and de-installations of workplace equipment, ensuring proper configuration and user acceptance.


* Eyes and Hand Support: Execute technical tasks under the direction of remote administration teams, including equipment resets, installations, and troubleshooting.


* Stock Management: Manage inventory levels, procure items, and ensure availability of spare accessories and consumables.


* Onboarding: Assist new employees with IT asset delivery, setup, and training on Schneider Electric systems and tools.


* Event Support: Provide technical support for special events, including setup and troubleshooting of audio/visual equipment.

What we need from you:


* Ongoing studies in a university in Hungary; Background or studies in Information Technology, Computer Science, or related field preferred.


* Some experience in IT support or a similar role is ...