Workplace Experience Ambassador

Visitor / Guest Support


* Physical presence at the Front desk during the business hours from 8:00am-4:30pm


* Demonstrate a warm and approachable attitude by greeting employes and customers, providing clear and concise communication while presenting a friendly service-oriented demeanor.


* Act as the first point of contact for visitors to the building, ensuring that all visitor procedures are followed, and all guests are welcomed to the site


* Deliver exceptional guest service and create memorable experiences.


* Resolve guest challenges promptly, informing management of significant situations.


* Manage Planon reservations, check-ins, check-outs


* First point of contact for employees in case of any site related question

Access Control:


* Manage Security Expert


* Manage Victors and Vendors check-in process and notify host of arrival


* Reception of new employees and badge preparation.


* Manage access control cards, issue permanent/temporary badges, track badge inventory and pre-register guests.


* Manage system reports and its distribution

TV/Visual Presentation:


* Prepare and maintain SE CCTV content


* Present complex information in visually appealing formats.

Admin tasks:


* Stationery and office supplies management


* Receive, store, and distribute documents, mail, and courier items.

Apply appropriate postage to outgoing mail.

Assist in shipping and tracking couriers.

Notify relevant parties of its arrival for mail collection.


* Manage courier service as needed and coordinate activities with Receiving department.


* Provide catering support to site members as well as other leaders as required.


* Use the front desk phone system to answer incoming calls, provide information or redirect the caller as needed.


* Other tasks as needed (administrative support): Parking, servicing of EE charger, site procurement.


* Handle urgent requests and be accessible via company phone


* Actively monitor e-mails and Team's message during business hours and address urgent requests in a timely fashion.


* Closely collaborate with the Site Coordinator and the Site Leader


* Attend Site Leader's/Coordinator's meeting to allow for visibility and alignment on company events run by ERN's


* Collaboration with EA Team regarding upcoming office events and meetings


* Provide support to CLT and CLT EA's through:


* Assist with PPT preparations, meeting scheduling, expenses management catering and other requests as required


* Prioritize the Executive Team needs and accordingly coordinate with EA's


* Serve as a backup for the Site Coordinator when needed

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