Technical Ops Manager

At Hiawatha Broadband Communications (HBC), we have the job for you! We have an immediate opening for a Technical Operations Manager.

This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Title: Technical Operations Manager

Location: Winona, MN

Rate: $80,000 - $90,000 annually

Full-Time/Part Time: Full-Time

Reporting to: Director of Customer Experience

Description

This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs.

Primary Responsibilities Include:


* Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel. 


* Annual and routine capital and expense budgets development and management.

Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets. 


* Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations. 


* Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment. 


* Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance. 


* Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof. 


* Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.  


* Generates and submits required regulatory reports/inquiries.  


* Performs all other duties as assigned. 

You will need to have:


* Bachelor's Degree in engineering or related field 


* 2+ yearsÂ...