Field Service Representative

SRCTec, LLC is seeking an experienced Field Service Representative to become one of two OEM representatives supporting local units at Fort Hood, TX.

SRCTec designs, manufactures, and supports cutting-edge radar and sensor systems for a global commercial and defense customer base.

The ideal candidate will independently deliver high-quality pre- and post-sales technical support through product demonstrations, comprehensive training, field support, and remote assistance.

The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones).

This role also involves creating technical content to drive customer success and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives.

What You'll Do

Conduct field training and service support at customer locations, both domestically and internationally, often as a solo or lead representative

Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals

Thrive in a collaborative, customer-focused engineering culture, contributing to team efforts to enhance product usability and sustainment

Respond promptly to customer operational needs, including last-minute travel to potentially austere field sites

Perform advanced troubleshooting, system/sub-system analysis, and component-level diagnostics

Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations, including guidance on handling, installation, and utilization of various systems and equipment

Develop and document detailed test plans, technical performance assessments, and after-action reports to drive continuous improvement

Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility

Advise on technical requirements for products and services, support equipment, and electronic equipment installations

Assist in the development and ensure adherence to area-wide procedural/policy changes

Work independently to achieve day-to-day objectives with impact on operational results or project deliverables

Develop technical solutions requiring collaboration with internal experts and deep analyses of impact on end-product/solution

What You'll Bring

Associate's degree, vocational certification, or military experience in an engineering-relevant field with 4+ years of engineering-related experience, or Bachelor's degree in an engineering-related field with 2+ years of work experience (equivalent combination of education, training, and experience considered, such as experience with radar, RF-based, communication, or navigation systems)

Deep understan...