Senior Field Service Representative

SRCTec, LLC is seeking a highly experienced Senior Field Service Representative to become one of two OEM representatives supporting local units at Fort Hood, TX.

SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base.

The Senior Field Support Representative will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance.

The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones).

This role also involves mentoring junior FSRs, influencing product design for supportability, developing comprehensive technical content to maximize customer success, and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives.

What You'll Do


* Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges


* Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability


* Excel in a collaborative, customer-focused engineering culture, mentoring junior representatives and driving value for clients


* Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites


* Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics


* Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment, including guidance on handling, installation, and utilization of various systems and equipment


* Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction


* Train and mentor junior Field Support Representatives, serving as a lead instructor for operator and maintenance training courses, including coaching and reviewing the work of lower-level technical staff


* Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability


* Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility


* Advise on technical requirements for products and services, support equipment, and electronic equipment installations


* Assist in the development and ensure adherence to area-wide procedural/policy changes


* Work independently to achieve day-to-day ob...