Associate Field Service Representative

SRCTec, LLCis seeking an entry-level Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Bragg, NC.

SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base.

This role is ideal for individuals beginning their engineering career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance.

The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed to CONUS and OCONUS locations (excluding danger zones).

Candidate will also develop foundational expertise in SRCTec products, assist in creating technical content to enhance customer success, including on-site consultation and integration support for hardware, software, and network configurations.

What You'll Do


* Assist in field training and service support at customer locations, both domestically and internationally, under close supervision


* Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements


* Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients


* Support customer operational needs, including occasional last-minute travel to potentially austere field sites


* Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment


* Develop and document after-action reports to support continuous improvement


* Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility


* Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations


* Help in the development and adherence to area-wide procedural/policy changes

What You'll Bring


* Associate's degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor's degree in an engineering -related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)


* Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration


* Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues


* Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, ...